WAKE-N-GO PRIVACY POLICY

This Privacy Policy describes how Wake-N-Go Solutions Ltd. collects, uses, discloses, and protects information when you use our websites, applications, and services (collectively, the “Service”).

1) Scope

This Policy applies to personal information we collect from:

• visitors to our website(s),
• users who create accounts and use the Service,
• communications with us (support, email, etc.).

This Policy does not cover third-party sites or services you access through links or integrations.

We may collect personal information from you when you:

• Create an account on our Site
• Subscribe to our newsletter or emails
• Respond to a survey or fill out a form
• Sign up for a loyalty program
• Enter into a contest or sweepstakes
• Provide us with reviews, questions, answers, comments, feedback, or suggestions

Examples of data we may collect include:

• app account/login data
• push notification tokens
• device/app version/error data
• user settings like quiet hours / alert preferences
• any analytics/crash SDKs in the mobile app
• any data shared with Cognito, push providers, monitoring tools, or analytics tools

2) Information We Collect

A. Information you provide

• Account information: name, email, phone number, password (stored as a hash by our identity provider, if applicable).
• Profile/configuration data: preferences and settings you enter into the Service (e.g., quiet hours, alert preferences).
• Support communications: messages you send to us, attachments, and any information you choose to provide.

B. Information collected automatically

• Device and usage data: device type, operating system, browser type, app version, pages/screens viewed, timestamps, error logs.
• Identifiers and technical metadata: IP address, user agent, approximate location derived from IP (coarse), language/locale.
• Cookies and similar technologies (web): session identifiers, analytics cookies (if enabled).

C. Legal acceptance / audit records

When you accept our Terms (and other legal policies), we may collect and store:

• acceptance timestamp (UTC),
• terms version and integrity hash,
• IP address and user agent,
• app/version/build identifiers,
• acceptance method (clickwrap).

D. Payment data (future)

If we introduce paid plans later (e.g., via Stripe), payment details are processed by our payment processor. We may receive limited billing metadata (e.g., customer ID, subscription status, last four digits, expiration month/year) depending on configuration. We do not store full card numbers.

3) How We Use Information

We use information to:

• provide, operate, and maintain the Service;
• create and manage accounts and authentication;
• deliver alerts/notifications based on your settings (without guaranteeing delivery);
• provide customer support and respond to requests;
• improve customer support;
• improve reliability, security, and performance (debugging, analytics);
• enforce our Terms and protect against fraud/abuse;
• maintain legal and compliance records (including ToS acceptance logs);
• communicate service updates, policy changes, and administrative notices;
• enhance the user experience.

4) How We Share Information

We may share information with:

• Service providers who help us operate the Service (hosting, analytics, messaging/telephony, monitoring, customer support tools).
• Payment processors (future) to process subscriptions and billing.
• Legal/compliance if required by law, subpoena, court order, or to protect rights/safety.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information in the ordinary sense. (Counsel can tailor to CCPA/CPRA language if needed.)

5) Cookies & Analytics (Web)

We may use cookies and similar technologies to:

• keep you signed in,
• understand website usage,
• improve user experience.

You can control cookies through browser settings. Some features may not work without cookies.

(If you use a specific analytics provider, name it here.)

6) Data Retention

We retain personal information for as long as necessary to:

• provide the Service,
• comply with legal obligations,
• resolve disputes,
• enforce agreements.

Legal acceptance logs may be retained longer to establish contract formation and defend claims.

7) Security

We use administrative, technical, and physical safeguards designed to protect information. However, no system is perfectly secure. You are responsible for keeping credentials secure.

8) Your Choices and Rights

Depending on where you live, you may have rights to:

• access, correct, or delete personal information;
• object to or restrict certain processing;
• opt out of marketing communications (administrative/legal notices may still be sent);
• appeal certain decisions where applicable.

Provide a contact method below for rights requests.

9) Children’s Privacy

The Service is not intended for children under 13 (or under 16, where applicable). We do not knowingly collect information from children.

10) International Users

We are based in the United States. If you access the Service from outside the U.S., you understand information may be processed in the U.S. and other jurisdictions.

11) Changes to this Policy

We may update this Policy. We will post the updated version and revise the “Last Updated” date. Material changes may be communicated through the Service or email.

12) USER CONSENT

13) Contact Us

Wake-N-Go Solutions Ltd.
PO Box 123
support@wakengo.org
legal@wakengo.org